Medicology: NHS Training Courses

Medicology Terms & Conditions of Booking

Last Updated: 15th March 2007

Registrations

Standard cancellation policy (see below) applies from the point of registration
For courses 5+ weeks ahead at the registration date, course fees will be fully refunded/ credited if study leave is not granted and delegates have informed Medicology of this this at least 14 days prior to the course date. Cancellation must be in writing, by post or e-mail, and must include a copy of the study leave refusal.
For courses occurring 2 weeks or less from the date of registration, course fees will be fully refunded/ credited if approval to attend/ study leave is not granted and delegates have informed Medicology of this within 7 days of their registration date (i.e. you have 7 days to seek study leave/ approval to attend). Cancellation must be in writing, by post or e-mail, and must include a copy of the study leave refusal or refusal by educational supervisor.
Joining instructions will be issued to you via e-mail before the course is due to take place. We cannot be held responsible for the non-arrival of joining instructions. If you have not heard from us within 7 days of the course date, please contact us

Standard Cancellation Policy

Non-attendance following issue of invoice	– 100% of course fees payable
14 actual days or less from course or seminar date	– 100% of course fees payable
In all cases we will do our best to seek alternatives such as different courses or dates subject to availability and the integrity of the original course booked but the onus is on delegates to inform us as early as possible of any attendance problems they are experiencing. There may be some charges associated with this but in all circumstances these will relate to unrecoverable amounts incurred by Medicology Ltd. Prior to the event, if you are unable to attend for any reason, you may change the name of the delegate free of charge, so that someone can attend in your place. In the event of sickness or unavoidable circumstances that prevent you from attending on the day, delegates remain fully liable for the course fees. However, we will book delegates onto another course so that you don’t miss out on the training opportunity. This will incur a £45 + VAT charge per day to represent the unrecoverable costs associated with the original day(s).
We promise to do our best under the natural business constraints we also have to work with

Payment Policy

Payment of course or seminar fees must be fully resolved (see definition below) prior to attendance.
Full resolved is one of the following:
- Paid by credit card at time of booking (online registrations only)
- Paid by credit card from personal invoice (link to secure credit card service or by phone)
- Paid by personal cheque (made payable to Medicology Ltd)
- Paid by bank transfer to Medicology account
- Invoiced to Trust / Employer (see below) although payment may not have necessarily been received by us

Invoices to Trust / Employer must have been agreed with the Trust beforehand. Any invoices declined by the Trust will result in a £45 penalty per course day becoming payable by the individual i.e. invoice to Trust/ Employer should only be utilised where this is the Trust’s accepted methodology for paying fees.

In the event of non payment or late payment of the invoice, following the attendance on the course, non attendance without effective cancellation, or cancellation outside the terms of the Standard Cancellation policy, Medicology reserve the right to claim from the delegate the expenses incurred in collection of the debt due or instruction of debt collectors or Solicitors to pursue recovery of the debt.

Discounts & Offers
We reserve the right to cancel any and all discounts, special offers or other reduced cost schemes we are running at any time without any notice to our customers.

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