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Core Skills for the Clinical Service Lead
CPD Points: 10, This is a 2 day Course
Description
Aimed at those in post or aspiring to the roles of clinical service lead or clinical director
Most people end up in the role of clinical director or service lead either by straight line succession or because nobody else would do it! However, the role can be immensely satisfying with the right framework in which to manage clinical imperative with business responsibility. It’s a real opportunity to make a positive difference to healthcare outcomes whilst equipping the service for the future. This powerful course is designed to provide that framework and the practical skills necessary to get it right for clinical teams and business managers alike. You find it fundamentally easier to work with management without ever losing your clinical roots.Content
- Defining the core competencies & characteristics of the effective service lead
- Understanding the clinical & business performance imperative
- Understanding & working effectively with Trust Management
- Marrying Trust objectives with clinical priorities to create a compelling vision
- Encouraging positive engagement in management objectives
- Cascading vision, goals & objectives throughout the team
- Ensuring responsibility and accountability for service delivery
- Managing resource prioritisation & balancing
- Managing resource reductions & reviews
- Structuring teams for maximum performance
- Understanding the principles of multiprofessional working
- Moving towards an operational environment of respect and diversity-utilisation
- Fostering open, non-judgemental communication skills amongst team members
- Principles of service evolution & re-design
- Core skills in change management
- Leading change positively and with clear purpose
- Using change management tools to plan and execute change
- Avoiding the common pitfalls of unsuccessful change
- Overcoming change resistance
- Resolving sickness & absence performance blocks
- Breaking down institutional conflict and disharmony
- Putting the ‘positive’ back in healthcare
Benefits and objectives
- Understand the business of health and what this really means to service leads
- Gain insight into the Trust management mindset and how to work with it
- Foster responsibility and accountability in key staff
- Ensure a harmonious and productive work environment
- Drive forward change and reform with greater ease
- Resolve common challenges such as sickness & absence
- Restore positivity to an otherwise demotivated workforce
Course type and teaching methods
An action packed 2 days of practical strategies, discussions, cases and presentations
Target Audience
| Doctors | Nurses | Bus & Admin | Allied Pros |
 Junior Middle Senior | Junior Middle Senior | Junior Middle Senior | Junior Middle Senior |
Additional Information
Registration Time: 0915Start Time: 0945
Finish Time: 16:15 - 16:30
Course format: Course
Accommodation Arrangements: Accommodation is not included
Included in Registration Fee: Registration fees are inclusive of attendance, all refreshments, lunch and all materials
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Quote Course Reference: 76
DATES & LOCATIONS
| Date: | 22nd & 23rd September 2010 (Wednesday & Thursday) |
| Location: | London |
| Venue: | CCT Venues - Barbican |
| Cost: | £622.75 inc. VAT |
| Date: | 18th & 19th November 2010 (Thursday & Friday) |
| Location: | Manchester |
| Venue: | Bewleys Manchester Airport |
| Cost: | £528.75 inc. VAT |
| There are only 13 days until the Early Bird deadline | |
| Date: | 10th & 11th January 2011 (Monday & Tuesday) |
| Location: | London |
| Venue: | |
| Cost: | £528.75 inc. VAT |
| Date: | 1st & 2nd March 2011 (Tuesday & Wednesday) |
| Location: | Birmingham |
| Venue: | |
| Cost: | £528.75 inc. VAT |
| Date: | 4th & 5th April 2011 (Monday & Tuesday) |
| Location: | London |
| Venue: | |
| Cost: | £528.75 inc. VAT |
| Date: | 4th & 5th May 2011 (Wednesday & Thursday) |
| Location: | Bristol |
| Venue: | |
| Cost: | £528.75 inc. VAT |
| Date: | 9th & 10th June 2011 (Thursday & Friday) |
| Location: | London |
| Venue: | |
| Cost: | £528.75 inc. VAT |
Pricing Details
| Course fees: | £530.00 +VAT |
| Early Bird Fees: | £450.00 +VAT |
The early bird rate applies to bookings received more than 56 days before the course date. More on the Earlybird Discount | |
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