Medicology: NHS Training Courses

Advanced Communication Skills for Healthcare Professionals

CPD Points: 10, This is a 2 day Course

Description

Starting with developing a greater understanding of people, this course then translates this into a range of advanced interpersonal skills such as advanced communications, negotiation skills, building rapport, developing effective teamwork & relationships, choosing appropriate language, fostering an environment of respect, as well as developing self-awareness. A busy and invaluable course designed to make you more effective in all of your dealings with people.

Content

People - Strange fruit indeed
Self esteem & its impacts on.... everything!
Motivations of behaviour - our wiring
How we process information and learning styles
Recognise peoples wiring & processing styles
How wiring affects interpersonal interactions
Developing behavioural flexibility
Interpersonal effectiveness through adaptation
Building rapport, naturally
Contributing to a harmonious team environment
Communication planning with people in mind
Language choice to improve clarity and understanding
Advanced communications - hitting the mark always
Getting heard more often
Effective listening skills - hearing what you delete
Strategies for effective interpersonal negotiation & influencing
Advanced behavioural negotiation skills
Predicting & managing what other people think
Preventing & managing conflict in the workplace

Benefits and objectives

Understand what makes people tick - their wiring
Translate this into a range of advanced skills
Develop advanced communication skills for clarity & effectiveness
Build rapport & effective working relationships
Influence people successfully
Understand and apply the principles of negotiation
Demonstrate greater effectiveness through people

Course type and teaching methods

A meeting room based course with an engaging mixture of lectures, exercises, discussions, anecdotes and case histories resulting in a high quality learning experience that is stimulating and enjoyable.

Target Audience

Doctors	Nurses	Bus & Admin	Allied Pros
Junior Middle Senior	Junior Middle Senior	Junior Middle Senior	Junior Middle Senior

Additional Information

Registration Time:   0915
Start Time:   0945
Finish Time:   16:15 - 16:30
Course format:   Course
Accommodation Arrangements:   Accommodation is not included.
Included in Registration Fee:   The cost of registration is comprehensive and includes all refreshment breaks including lunch, as well as course materials, binder and any assessments.

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DATES & LOCATIONS

Date:	7th & 8th October 2010 (Thursday & Friday)
Location:	Birmingham
Venue:	MWB Business Exchange
Cost:	£622.75 inc. VAT

Date:	6th & 7th January 2011 (Thursday & Friday)
Location:	Manchester
Venue:	Bewleys Manchester Airport
Cost:	£528.75 inc. VAT

Date:	5th & 6th April 2011 (Tuesday & Wednesday)
Location:	Edinburgh
Venue:
Cost:	£528.75 inc. VAT

Pricing Details

Course fees:	£530.00 +VAT
Early Bird Fees:	£450.00 +VAT
The early bird rate applies to bookings received more than 56 days before the course date. More on the Earlybird Discount